FAQ
1. What products do you offer?
We supply laser machine spare parts and consumables, including laser nozzles, protective lenses, focusing and collimating lenses, ceramic holders, sensors, mechanical components, air system parts, filters, and maintenance consumables.
2. Are you a manufacturer or a trading company?
FabPartsDepot is backed by SENFENG Group's laser manufacturing experience. We focus on reliable spare parts, practical technical support, and fast U.S. fulfillment.
3. Which laser machine brands are your parts compatible with?
Many parts are compatible with common industrial laser machine brands and laser heads. Please check each product page or contact us before ordering if you are unsure.
Product Questions
4. How can I make sure a part is compatible with my machine?
Please send your machine brand, machine model, laser head model, existing part number if available, and clear photos of the current part. This helps us confirm fit before you order.
5. Are your parts original or replacement parts?
Some products are original branded components where specified, while others are high-quality replacement parts. Please refer to the product listing or contact us for confirmation.
6. Do your products undergo quality inspection?
Yes. Products are inspected before shipment to support reliable performance in industrial environments.
7. Do you offer technical support?
Yes. If you are unsure which replacement part you need or have installation questions, our support team can help before and after your purchase during business hours.
Orders & Shipping
8. How long does order processing take?
Most in-stock orders ship within 1-2 business days from our California warehouse. Delivery time is typically 3-7 business days depending on destination and carrier service.
9. Do you ship internationally?
No. We currently sell and ship within the United States only.
10. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
11. Do you have products in stock?
Many standard consumables and replacement parts are stocked locally in California. Product availability is shown on the product page, and our team can help confirm stock for bulk orders.
Returns & Warranty
12. What is your return policy?
If you receive the wrong item or a defective product, please contact us promptly. We will work with you according to our return policy.
13. Do your products come with a warranty?
Warranty coverage varies by product type. Please contact us before ordering if warranty details are important for your purchase.
Payments & Bulk Orders
14. What payment methods do you accept?
Available payment options are shown during checkout and may include major credit cards, Shop Pay, PayPal, and other Shopify-supported methods.
15. Do you support wholesale or bulk orders?
Yes. Shops, service teams, distributors, and manufacturers can contact us for volume pricing and availability.